Account and Data Deletion

Use this page to request deletion of VPN Umber account-related data.

How to request deletion

1. Email supportumbervpn@gmail.com with the subject line Data deletion request.
2. Include your identifier. Open the app, go to the Profile tab and find the line labeled Identifier for a data-deletion request under your device name. Tap that line to copy the full identifier to your clipboard, then paste it into the email — paste the whole thing, since a shortened or partial identifier cannot be matched to your account. If the app is already uninstalled, write from the same email or support channel you used with VPN Umber and say roughly when you installed the app.
3. Do not email passwords, private keys, payment card numbers, or other secrets.

Data deleted

Deletion requests cover account/session records, registered device records, VPN provisioning records, referral records, and support records associated with the account where deletion is legally and technically possible.

Data retained when required

VPN Umber may retain limited records when necessary for security, abuse prevention, chargeback handling, accounting, legal compliance, or unresolved support disputes. Retained records are kept only for as long as needed for those purposes.

After deletion

Deleted devices will no longer be able to use existing VPN provisioning. You may need to reinstall the app or create a fresh session to use VPN Umber again.